Privacy Policy

1. Introduction

Welcome to dbg22, Bangladesh's trusted online casino and sports betting platform. This Privacy Policy describes how dbg22 collects, uses, stores, and protects personal information provided by users when accessing or using our website at dbg22.org. By registering an account or using our services, you agree to the practices described in this policy.

This policy applies to all visitors, registered members, and players accessing dbg22 from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. We handle your data in good faith and with the sole intent of delivering a safe, fair, and enjoyable betting and gaming experience.

2. Information We Collect

When you register and use dbg22, we collect various categories of personal and technical information necessary to operate our platform effectively, comply with applicable regulations, and personalise your experience. The types of data we may collect include:

• Identity information: Full name, date of birth, gender, and a copy of a government-issued identification document for account verification purposes.
• Contact information: Email address, mobile phone number (including bKash and Nagad registered numbers where applicable), and mailing address.
• Financial information: Payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard), transaction history, deposit and withdrawal records.
• Gameplay data: Betting history, game preferences, session durations, wagering amounts, and responsible gaming settings you have configured.
• Technical and device data: IP address, browser type and version, operating system, device identifiers, cookies, time zone (Bangladesh Standard Time, UTC+6), and pages visited within dbg22.

We collect only the data that is strictly necessary for the purposes described in this Privacy Policy. We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required by law.

3. How We Use Your Information

dbg22 processes your personal data only for legitimate, clearly defined purposes. We will never use your information in ways that are incompatible with the purpose for which it was collected. Specifically, your data is used to:

• Create and manage your account: Register your dbg22 profile, verify your identity in accordance with applicable Know Your Customer (KYC) requirements, and maintain your account settings.
• Process transactions: Handle your deposits via bKash, Nagad, Rocket, Upay, and bank transfers, and process your withdrawal requests accurately and securely.
• Deliver customer support: Respond to your queries, resolve account issues, and provide 24/7 support via our available channels so you can enjoy uninterrupted access to cricket betting, live casino games, slots, and crash games.
• Comply with legal obligations: Meet anti-money laundering (AML) requirements, responsible gaming obligations, fraud prevention duties, and any other applicable regulatory requirements.
• Improve our services: Analyse platform usage patterns, fix technical issues, enhance game performance, and optimise the dbg22 experience for players across Bangladesh.

4. Cookies and Tracking Technologies

dbg22 uses cookies and similar tracking technologies (such as pixel tags and local storage) to enhance your browsing experience, remember your preferences, keep your session active, and gather aggregate analytical data. Cookies are small text files placed on your device when you visit our site. They do not contain your passwords or financial details.

You may adjust your browser settings to refuse or delete cookies at any time; however, disabling essential cookies may affect the functionality of your dbg22 account and certain features of the platform. By continuing to use our site, you consent to the placement of cookies on your device in accordance with this policy.

5. Disclosure of Your Information

dbg22 does not sell, trade, or rent your personal data to third parties. We may share your information in strictly limited circumstances, including:

• Service providers: Trusted third-party vendors who assist us in operating the platform (e.g., payment processors including bKash, Nagad, and banking partners; fraud detection services; cloud infrastructure providers). These parties are contractually bound to handle your data securely and only for the specified service purpose.
• Legal and regulatory authorities: Where required by applicable law, court order, or government regulation, we may disclose user data to relevant authorities. This includes cooperation with financial regulators, law enforcement agencies, and responsible gaming bodies where mandated.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of dbg22's assets, your personal data may be transferred to the acquiring entity. You will be notified via the email address registered to your account should such a transfer occur.

In every case of disclosure, dbg22 takes reasonable contractual and technical steps to ensure that your data is handled with the same level of care and security that we apply internally.

6. Data Security

dbg22 implements a comprehensive set of technical and organisational security measures designed to protect your personal information from unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our servers, strict access control policies limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and secure payment gateway integrations with our banking and mobile-money partners.

While we apply industry best practices to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to take additional steps to protect your account, including choosing a strong unique password, enabling any available two-factor authentication, and logging out of dbg22 after each session when using a shared device.

7. Data Retention

dbg22 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable legal, regulatory, and financial record-keeping obligations. Transaction records and identity verification documents are typically retained for a minimum of five years from the date of the last transaction in order to comply with anti-money laundering and financial regulations. When data is no longer required for the purposes for which it was collected, and retention is not required by law, dbg22 will securely delete or anonymise that data. You may request earlier deletion of certain data by contacting our support team, subject to any overriding legal obligations we are required to meet.

8. Your Rights

As a user of dbg22, you have the following rights concerning your personal data. To exercise any of these rights, please contact our support team at the address provided at the end of this document.

• Right of access: You may request a copy of the personal data dbg22 holds about you at any time.
• Right to rectification: If you believe any data we hold about you is inaccurate or incomplete, you have the right to request its correction.
• Right to erasure: In certain circumstances, you may request that dbg22 delete your personal data. This right is subject to any overriding legal obligations that require us to retain records.
• Right to restrict processing: You may ask us to temporarily halt processing of your data in certain situations, such as when you have contested the accuracy of the data.
• Right to withdraw consent: Where our processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out prior to withdrawal.

We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on your request to protect the security of your account and data.

9. Third-Party Links

The dbg22 platform may display references to or descriptions of third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Our Privacy Policy does not apply to any third-party websites, services, or applications that may be referenced or linked from our platform. We are not responsible for the privacy practices or content of those parties. We encourage you to review the privacy policies of any third-party service you choose to engage with separately.

10. Children's Privacy and Age Restriction

dbg22 is strictly an adults-only platform. Our services are not directed at, and we do not knowingly collect personal data from, any person under the age of 21 in Bangladesh (or under the applicable minimum legal age in other jurisdictions). If we become aware that we have collected personal data from a person under this age threshold without verifiable parental consent, we will take immediate steps to delete that data from our records. If you are a parent or guardian and believe a minor has created an account on dbg22, please contact us immediately at [email protected] so we can investigate and take appropriate action. 21+ only.

11. Changes to This Privacy Policy

dbg22 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational circumstances. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via the email address associated with their account.

Your continued use of dbg22 after any changes to this Privacy Policy have been posted constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how dbg22 protects your information.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbg22 handles your personal data, our dedicated support team is available 24/7 to assist you. You can reach us at:

Email: [email protected]